Your privacy is our top priority at 77qq

Introduction

77qq is a trusted online gaming platform built with Bangladeshi players in mind. We believe protecting user privacy is not just a legal obligation — it is our ethical responsibility.

This Privacy Policy describes how 77qq collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure. This policy applies to the 77qq website, mobile app, and all related services.

We always respect your privacy, and your data is never sold to third parties without your consent. Every piece of information we collect has a clear purpose, and data that is no longer needed is deleted once that purpose has been fulfilled.

What Information We Collect

77qq collects only the information that is necessary. Collecting unnecessary or excessive data is against our policy. A full breakdown of what we collect is provided below.

We do not collect any information beyond what is listed above. Notably, 77qq never stores your password in plain text — passwords are always stored as encrypted hashes.

How Your Information Is Used

77qq uses your information only for defined, legitimate purposes. No data is ever used beyond its intended scope.

• Account management: Your information is used to create, verify, and manage your account.
• Payment Processing: Financial information is required to process deposits and withdrawals.
• Security Assurance: Technical data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Customer Support: Your contact information is used to respond to your queries and complaints.
• Responsible Gaming: To analyze gaming behavior and identify or prevent potentially risky patterns.
• Bonuses & Promotions: To send you relevant offers based on your preferences.
• Legal compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: To generate anonymized statistics that help us improve the website and app experience.

Data Sharing Policy

77qq never sells your personal information to third parties. However, in limited circumstances, sharing certain data may be required.

• Payment Processors: Financial information is shared with payment partners such as Mobile Banking, Nagad, and Rocket to complete transactions.
• Identity Verification Agency: As part of the KYC process, identity documents may be shared with accredited verification services.
• Legal authorities: Providing data in response to a valid court order or regulatory request is a legal obligation.
• Technology Service Providers: Cloud hosting and cybersecurity partners assist with operations but are not permitted to use your data independently.

Cookies Policy

The 77qq website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential cookies: Required for login sessions, security tokens, and core functionality. These cannot be disabled.
• Functional cookies: Remembers your language preference, display settings, and other customizations.
• Analytics Cookies: Used to understand site traffic and usage patterns. All data is anonymized.
• Security Cookies: Used for fraud detection and account protection.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the site.

Data Protection Measures

77qq protects your data using industry-leading security technology. Our security infrastructure is regularly audited by independent third parties.

• SSL/TLS encryption: All communication with the website and app is secured with 256-bit SSL encryption.
• Data Encryption: All stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): OTP-based verification as an added layer of account security.
• Firewall & IDS: Advanced firewalls and intrusion detection systems to prevent unauthorized access and cyberattacks.
• Secure Data Centers: Data is stored in an ISO 27001-certified data center.
• Regular Security Audits: Third-party security experts conduct regular penetration testing.

Data Retention Period

77qq does not retain your data longer than necessary. Each category of information is subject to its own specific retention policy.

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Must be retained for a minimum of 5 years as required by law.
• KYC documents: May be retained for up to 5 years after account closure.
• Gaming History: Retained for 2 years after account closure.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Customer Support Contact: Deleted 3 years after last contact.

Your Rights

As a 77qq user, you have several important rights over your own data. We respect these rights at all times.

Protection of Children & Minors

77qq is an adults-only platform. Collecting information from or providing services to anyone under 18 is strictly against our policy.

• Age verification is mandatory at the time of registration.
• Age is verified through identity documents in cases of suspicion.
• If a minor has accidentally created an account, a parent or guardian may request immediate account closure and full deletion of all associated data.

Third-Party Services

77qq works with certain third-party services that are essential to the platform's functionality. Every partner is required to meet our strict privacy standards.

• Payment Gateway: Payment platforms such as Mobile Banking, Nagad, and Rocket have their own privacy policies.
• Analytics tools: Used for anonymous traffic analysis — no personal data is shared.
• Game Providers: Minimal data required to run games may be shared with the relevant game studio.
• Cybersecurity Services: Specialist security partners are in place to protect the platform.

Only the minimum information necessary to deliver the service is shared with these partners. They are not permitted to use your data for their own marketing purposes.

Policy Updates

77qq may update this Privacy Policy as needed. Users will be notified of any significant changes in advance via email or in-app notification.

• The date of any update will always be shown under the "Last Updated" section at the top of the page.
• Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
• Previous versions will be archived and made available upon request.

Contact Us

If you have any questions or concerns about our Privacy Policy, don't hesitate to reach out. Our dedicated privacy team is always on hand to help.

• Email: [email protected]
• Support: 24/7 live chat support is available
• Response Time: Responses are typically provided within 24–48 hours

To verify your identity when submitting a rights request, you may be asked to provide your account details.